Remove Bad & Fake Reviews & Restore Your Good Name
Specialising in review removals and reputation recovery for local businesses. We identify reviews that violate Google's policies, build the case for removal, and fight your corner — so your star rating reflects your actual service, not someone else's agenda.
Be Honest — Which One Are You?
"There's a fake review dragging down our rating"
Competitors, disgruntled ex-employees, or people who've never even used your business — fake reviews are more common than you'd think, and they're costing you real customers. Google has policies against them. GroHound knows how to use those policies.
"One bad review is sending customers to our competitors"
94% of people say a negative review has convinced them to avoid a business. If that review is unfair, fabricated, or violates Google's policies — it shouldn't be there at all. We assess every case and pursue removal where there's a legitimate basis.
"I tried flagging it myself and nothing happened"
A basic flag rarely works on its own. Successful removal requires building the right case — documenting policy violations, escalating through the correct channels, and following up persistently. That's what we do, and we only charge when it works.
Any Business With an Unfair Review Problem
Your Business!
Especially businesses that have been targeted by fake reviews, competitor attacks, ex-employees, or reviews from people who were never customers — and want their reputation to reflect reality.
One Unfair Review Can Undo Years of Hard Work
You've spent years building your reputation — serving customers well, doing the right thing, earning your standing in the community. Then someone with an axe to grind, a competitor playing dirty, or a review from someone who was never even your customer shows up on your Google profile and starts costing you business.
- A competitor posts a 1-star review using a fake account
- A disgruntled ex-employee targets your listing
- Someone leaves a review for the wrong business entirely
- A review contains false claims, threats, or prohibited content
- GroHound assesses, builds the case, and pursues removal
Google has clear policies on what reviews are and aren't permitted. Most business owners don't know how to use those policies effectively. We do — and we only charge you when we get a review removed.
💡 No removal, no fee: We assess your reviews for free. You only pay a fee when a review is successfully removed — no upfront cost, no risk.
The Numbers Don't Lie
Based on research from BrightLocal, ReviewTrackers, Harvard Business School, Podium & Uberall94% of consumers say a negative review has convinced them to avoid a business entirely — every day a bad review sits unaddressed, it's turning away customers before they even make contact
Source: ReviewTrackers Online Reviews SurveyAn estimated 13% of all Google reviews are fake — posted by bots, competitors, or people with no genuine customer experience. The problem is bigger than most business owners realise
Source: BrightLocal Fake Reviews Report 2024It takes approximately 40 positive reviews to undo the damage of a single 1-star review on a business's average rating — removal is always faster and more effective than trying to bury it
Source: Podium Review StatisticsA one-star drop in your average Google rating costs 5–9% in revenue — a single removed fake review that lifts your rating even half a star has a direct, measurable impact on your income
Source: Harvard Business School80% of consumers trust online reviews as much as a personal recommendation from someone they know — which means a fake negative review carries the same weight as a real person warning people away from your business
Source: BrightLocal Local Consumer Review Survey 2024Consumers require a minimum average rating of 3.9 stars before they'll even consider using a business — if a fake review has pushed you below that threshold, you're invisible to a huge portion of potential customers
Source: Uberall Local Business ResearchMost qualifying reviews are processed within 7–14 days of GroHound submitting the removal case — compared to months of unanswered flags when businesses try to navigate the process alone
Source: Google Business SupportBusinesses with a 4-star rating or higher receive 12× more clicks from local searches than those rated below 4 stars — lifting your average rating through removal has a compounding effect on visibility, traffic, and revenue
Source: BrightLocal Local Consumer Review Survey 2024How It Works
Four straightforward steps — and you only pay at the last one.
Submit
Tell us about the reviews you want removed. We'll ask for your Google Business Profile link and any context you have — the more detail, the stronger the case.
Assess
We review each case against Google's content policies — identifying specific violations and determining which reviews have a genuine basis for removal. This step is completely free.
Report
We file documented removal requests with Google through the appropriate channels — not just a basic flag. We follow up persistently and escalate where needed. Most cases are resolved within 7–14 days.
Results
Review removed — you pay the per-removal fee. Review not removed — you don't pay a thing. No upfront cost, no retainer, no charge for reviews we can't get taken down.
Expert Review Removal & Reputation Recovery
GroHound assesses your reviews, identifies what qualifies for removal, builds the case, and follows it through — with no upfront fee and no charge unless we succeed.
Free Review Assessment
We review every negative review on your Google profile at no charge — assessing each one against Google's content policies to identify which have a genuine basis for removal.
Policy Violation Identification
We identify reviews that breach Google's guidelines — fake accounts, competitor attacks, prohibited content, reviews from non-customers, and more — and build a documented case for each.
Removal Case Submission
We submit removal requests through the correct Google channels with the supporting evidence needed to succeed — not just a basic flag that Google routinely ignores.
Persistent Follow-Up
We don't submit and forget. We follow up persistently, escalate where needed, and keep pushing until Google makes a decision — most cases are resolved within 7–14 days.
Response Crafting (Can't-Remove Reviews)
Not every review qualifies for removal. For those that don't, we craft professional, measured responses that take the sting out — and show future customers your side of the story.
Reputation Recovery Strategy
Beyond removal, we advise on building fresh positive reviews to strengthen your rating — creating a buffer that protects you from future attacks.
Full Case Documentation
We document every step — which reviews were assessed, the policy violations identified, the case submitted, and the outcome. You have a full record throughout the process.
No Removal, No Fee
The assessment is free. You only pay a fee when a review is successfully removed — no upfront cost, no retainer, no charge for reviews we can't get taken down.
Review Management Subscriber Discounts
Already on our Review Management plan? You get discounted removal fees — and the longer you've been with us, the bigger the discount. Active subscribers pay $399, and loyalty keeps paying off from there.
We only get paid when we get results
The initial assessment of your reviews costs nothing. If we identify reviews that qualify for removal and succeed in getting them taken down, we charge a per-removal fee. If we can't get a review removed, you don't pay for that review — it's that simple. Get in touch and we'll tell you exactly what we think is achievable for your profile.
Common Questions
Reputation Retriever is GroHound's service for cleaning up and strengthening your business's online reputation. That means identifying and removing reviews or content that violates platform policies, responding professionally to negative feedback, suppressing harmful content in search results, and building a steady stream of positive reviews to drown out the bad.
A single bad review — especially a fake or malicious one — can cost you customers before they ever pick up the phone. Reputation Retriever tackles this from multiple angles: removing invalid content, crafting professional responses to genuine negative feedback, generating more positive reviews, and monitoring your reputation so nothing slips through unnoticed.
Absolutely. Over 90% of people read reviews before choosing a local business, and most won't look past the first page of results. For a small business, a few unaddressed negative reviews can have an outsized impact. Reputation Retriever levels the playing field — giving you the same tools to manage your reputation that larger businesses use.
We can remove reviews that violate platform guidelines — fake reviews, spam, reviews from people who were never your customer, reviews containing prohibited content, and competitor attacks. Reviews that represent a genuine customer experience, even an unfair-feeling one, generally can't be removed — but we can respond to them in a way that actually builds trust with future customers.
Reputation Retriever works on a success-based model — you only pay when a review is successfully removed. There are no upfront fees and no charges for reviews we attempt but don't get removed. This means GroHound is fully motivated to fight as hard as possible for every removal. A successful removal normally costs $399, but if you're an active subscriber to our Review Management plan, you'll get a nice discount — 20% for under 6 months, 30% for 6–12 months, and 40% for over a year.
Your Reputation Should Reflect
Your Real Service
Don't let a fake review, a competitor's attack, or a policy-violating post define your business. Let GroHound assess your profile and start the removal process — at no cost unless we succeed.
Free assessment
No removal, no fee
Most cases resolved in 7–14 days