Privacy Policy

Last Updated: 17/02/2026

At GroHound, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, contact us, or subscribe to our newsletter.

1. Information We Collect

Personal Information You Provide

When you contact us or subscribe to our newsletter, we collect:

• Contact Information: First name, email address
• Business Information (if applicable): Business name, industry, business type, website URL, city, state/region, country, Google Business Profile URL
• Message Content: Any additional information you provide in the message field or subscription form

Automatically Collected Information

We automatically collect certain technical information when you visit our website:

• Usage Data: Pages visited, time spent on site, button clicks
• Technical Data: IP address, browser type, device information
• Session Data: Temporary session identifier (no cookies stored on your device)

2. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide requested services (e.g., Google Business Profile optimization, review management, chatbot services, website design)
• Deliver newsletters and marketing communications if you subscribe
• Communicate with you about our services, offers, and updates
• Improve our website, services, and customer support
• Analyze website performance, user behavior, and service effectiveness
• Customize our communications based on your business needs (e.g., industry-specific advice)

3. How We Share Your Information

Third-Party Service Providers

We use the following trusted third-party services:

• Klaviyo: Email marketing platform to deliver newsletters, audit reports, and follow-up communications. Klaviyo is GDPR-compliant. Klaviyo Privacy Policy
• Service-Specific Providers: For services like Google Business Profile optimization, chatbot integration, or website design, we may use specialized third-party tools. These providers are obligated to protect your data.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may disclose your information if required by law or to protect our legal rights.

4. Data Storage and Security

Your information is stored securely on our servers and with our service providers in the United States. We implement industry-standard technical and organizational measures to protect your data against unauthorized access, alteration, or destruction.

Data Retention: We retain your information for 2 years unless you request deletion or unsubscribe from our communications. After this period, your data is anonymized or deleted.

5. Your Privacy Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Opt-Out: Unsubscribe from our email communications or newsletter at any time
• Data Portability: Request your data in a structured, machine-readable format
• Opt-Out of Automated Processing: Request to opt out of automated decision-making, such as chatbot interactions

To exercise these rights, contact us at: support@grohound.com. We will respond to your request within 30 days.

6. Cookies and Tracking

We do not use cookies on this website. We track website usage through server-side logging and temporary session identifiers that do not store any information on your device. We may use anonymous analytics tools to improve our services.

7. International Data Transfers

Your information may be transferred to and processed in the United States, where our servers and service providers are located. We ensure adequate protection for international data transfers through standard contractual clauses and compliance with applicable laws.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected data from a child, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top indicates when the policy was last revised. We will notify you of significant changes via email or a prominent notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: support@grohound.com