Frequently Asked Questions

Think of a chatbot as an extra employee who chats with your customers for you. It can promote your latest deals, share your opening hours, and collect visitor details so you can follow up later. It answers questions, helps with orders, and provides support even when your business is closed and you're fast asleep — working 24/7, including weekends and Christmas Day, without ever taking a coffee break or calling in sick!

Chatbots improve the customer experience by answering questions instantly — even when you're busy with a client or your business is closed. GroHound builds chatbots that handle the common questions for you, freeing up your time so you can focus on the parts of your business that actually need you.

A chatbot could be the right fit if: you receive lots of calls, messages, or emails from customers that pull you away from your actual work; you're a sole business owner without a receptionist to handle enquiries immediately; or you don't have anyone covering customer questions when your business is closed. Get in touch with GroHound and we can help you decide if a chatbot is right for your situation.

Chatbots handle common questions brilliantly, but complex or unusual issues may still need a human touch. GroHound designs chatbots to handle as much as possible and to flag the tricky ones so you can step in when it really matters.

Yes! GroHound can build chatbots that take orders, book appointments, and even process payments. Make sales while you sleep!

Yes! GroHound can set up chatbots to send special offers, discounts, and updates to your customers automatically — keeping them engaged without any ongoing effort from you.

Yes! GroHound can design chatbots to collect names, email addresses, and other details (with the customer's permission). It's a great way to build your customer list automatically and follow up with warm leads.

Yes! Unlike a human, a chatbot can hold hundreds of conversations simultaneously without breaking a sweat. GroHound builds chatbots that scale with your business — no queues, no delays.

Yes! GroHound builds chatbots that handle FAQs, troubleshoot common issues, and can generally be trained to handle most of your customer support needs. Your customers get fast, consistent support 24/7.

GroHound designs, builds, and sets up chatbots for your website, Facebook, or WhatsApp. We make sure your chatbot answers customer questions without you needing to do a thing — we handle it all from start to finish.

Yes! GroHound designs chatbots to match your brand, tone, and specific business needs. Your chatbot will sound like you — not a generic bot.

GroHound trains your chatbot for you — we set it up with the questions and answers that matter most to your customers. You can always add more over time, and we're here to help when you do.

GroHound designs chatbots to introduce themselves clearly. Customers will know they're chatting with a bot — but they'll still get fast, helpful answers and a great experience.

GroHound can deploy chatbots on your website, Facebook page, or WhatsApp — reaching customers wherever they already are.

GroHound chatbots work on websites, Facebook Messenger, WhatsApp, and more. We'll help you choose the right platform or set up across multiple channels.

Yes! GroHound can build chatbots that communicate in multiple languages — great for businesses serving diverse communities or international customers.

Yes! GroHound can connect your chatbot to CRM systems, email marketing platforms, payment processors, and more — so everything works together seamlessly.

GroHound designs chatbots to handle unanswered questions gracefully. When the bot doesn't know something, it will let the customer know and flag it for you — so you can follow up and, if it keeps coming up, we can train the bot to handle it next time.

Pricing varies based on the complexity of your chatbot and the platforms it needs to work on. GroHound offers affordable packages for small businesses. Get in touch and we'll give you a clear quote based on exactly what you need.

Just contact GroHound! We'll have a quick chat about your business, figure out what your chatbot needs to do, and take care of everything from there. It's easier than you think to get started.